Optimization Lead

Operations · Toronto , Ontario
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

Optimization Lead 

Full Time

Remote Friendly - Canada / U.S 


With the rising cost of food and the challenges faced by our supply chain, Flashfood has become a staple in many North American families.

At Flashfood, we are on a mission to reduce the environmental impact of food waste and provide our communities with easier access to healthy, affordable food.

We are tackling this gigantic problem together, with a diverse team of people from all over the globe.                                                                                                                                                   


At Flashfood, we live by our nine culture boards. What are they, you ask? They are a set of principles and values that drive us to stay confident but humble, patient but persistent, united but able to challenge, and most of all, to create a safe space to be authentic and have fun. Our common goal and commitment to a sustainable future keep us motivated to push through all the challenges we face together. 


We are purposeful about instilling inclusion into our company culture and are committed to building a blame-free culture where people have the ability to learn and grow. Our current team is over 51% women, and we’re proud to say over 47% female representation within leadership positions.


Who You Are: 


Reporting into our Operations Manager you will be responsible for the results of Flashfood with your account(s). This will include training grocers, gathering feedback, innovating supply and creating strong relationships with grocers’ operations teams. You’ll be scrappy, independent, and excited about having a big impact and helping to solve difficult problems. You’ll thrive in a fast-paced startup with an ever-changing environment. We are looking for candidates that have great people skills which they are looking to apply in a meaningful way.


From the start, you’ll be instrumental in supporting our grocer partners on their mission to reduce food waste. By working closely with the partner’s operations leaders, analyzing opportunities and implementing new initiatives, you will reduce food waste and drive results. 


On the Flashfood Operations team, we are focused on creating an amazing, effortless experience for our customers and retail partners. We act as a bridge between shoppers, retail partners, and our technology. You could say that we are the glue that binds it all together. We believe that feedback is the key to building a great product and we are relentless in our pursuit of feedback from all parties.



What You Will Do


  • Create strong relationships with grocers’ operations management teams 
  • Drive revenue, utilization and conversion across your account(s)
  • Own engagement and ensure a smooth operational process that creates a positive impression of the app by our partners
  • Oversee and steer performance and revenue optimization to reach profitability targets.
  • Participate in daily/weekly calls (Flashfood operations, staff-wide)
  • Analyze and summarize results with your account(s)
  • Be a brand ambassador for Flashfood in the community
  • Gather and communicate productive feedback
  • Coordinate continuous training programs for our grocer partners
  • Collaborate with our Customer Success team members to improve our partner and shopper experience
  • This is not a sales role, but it is results-oriented, so some sales skills will come in handy 
  • This is not a typical 9-5 job; you will make your own schedule, and you’ll sometimes need to be available for short bursts of work on evenings and weekends  — This is a growing tech startup, and we’re all accountable for its success
  • Clearly communicate the value of Flashfood to our grocer partners
  • Achieve and consistently exceed monthly targets
  • Help us identify and build best practices
  • Develop long-term relationships with key stakeholders at our grocery partners
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings



What You Will Need


  • Strong interpersonal skills. You are able to build and maintain strong relationships with external partners and your team. 
  • You are a great team player. You know how to listen and manage up.
  • Fantastic execution skills. You get the job done; even when things don’t go to plan.
  • Exceptional analytical skills. You think excel is fun and you are proud to say it. Bonus if you know your way around Tableau.
  • Hunger for continuous improvement. You love to learn and you try to get better every day. 
  • Amazing prioritization skills. You relentlessly prioritize your time to focus on things that will make the biggest impact. 


Travel Expectations 


Although the current COVID-19 situation has decreased the travel requirements for this role, and as it is mostly done remotely, the following requirements should still be considered: 


  • This job may require moderate travel in the future to the US and/or Canada



Company Perks

  • Competitive base salary
  • Company-wide bonus
  • Casual and remote-friendly work environment 
  • Flexible working hours
  • Variety of virtual events all year round 
  • Professional development opportunities - $1,000/year
  • Work from Home subsidy
  • Paid time off for volunteering
  • Monthly Flashfood credits
  • Extra-long weekends from April to September


Flashfood is an equal opportunity employer and is committed to providing an accessible recruitment process. Please advise should you need any accommodation throughout the recruitment process. All your information will be treated confidentially.

Thank You

Your application was submitted successfully.

  • Location
    Toronto , Ontario
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced